Our support plans

 

Find an overview of the different support levels on offer.

Basic

  • Unlimited Technical Support by Email
  • Support Portal Access
  • Webinars
  • Access to Knowledge Base
  • Access to E-Learning Courses
  • SLA dependent on pricing plan
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Plan

Included in Essential plan

Standard

  • Unlimited Technical Support by Phone
  • Live Chat Support
  • Access to Discussion Form
  • Regularly Scheduled Meetings
  • All Basic Support
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Plan

Included in Professional plan

Premium

  • Dedicated Contact Person during Onboarding
  • Reason for Outage (RFO) reporting
  • SLA reporting (On Request)
  • All Standard Support
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Plan

Included in Corporate plan

Innovate Smarter and Faster