One of the more challenging tasks in conducting sensory and consumer research is the process of manually checking the availability of your panellists participation by calling or emailing them. This traditional approach is not ideal as it is time consuming as well as resource-heavy for both the user and panellist. Users are burdened with extra work whilst panellists can feel overwhelmed if they need to reschedule their appointment and a check with the study coordinator for the next available timeslot is required.
In order to make this process more user friendly for both sides we have improved the option to schedule appointments in EyeQuestion 5 for all users who do not have access to EyeContact Advanced Panel Management. Using a regular EyeQuestion Project, users can add timeslots and send automatic emails from the application to a panel. Panellists can easily make an appointment for a certain timeslot and reschedule on their own if needed.
How does it work?
After creating a Project, timeslots can be added under the “Schedule” tab.
Users can send the email immediately or at a specific date and time to the panellist via the option Schedule Email.
Panellist will receive an email with a portal link to view all the available timeslots and select one that works best for them to create an appointment.
Once a timeslot is booked, panelist will get an automatic confirmation email with appointment date and time. However, this confirmation message can be customised to add more details like the study location, general guidelines etc.
Project managers can easily track the status of panellists appointment via “Users Status” tab in the Project and plan the sample preparation accordingly.
The projects that are using timeslots can be viewed in the Allocate > Calendar which makes it easy for a user to coordinate sensory studies if there are multiple departments running sensory and consumer studies frequently. To view more details about the Project, click on the timeslot in the Calendar.